MyHuntington

Frequently Asked Questions

For General Visitors

What can I do through MyHuntington?

Visitors can use MyHuntington to purchase admission tickets, register for events and programs, shop the Huntington Store online, manage account details, choose newsletter and content preferences, and view order history.

Members can also access digital Membership cards, view benefits, manage Membership information, and use other Member tools. See the Member FAQ for additional details.

How do I sign in to MyHuntington, and what can I do there?

MyHuntington uses a password-free sign-in process, so you do not need to create or remember a password. Enter the email address you have previously used to make reservations or purchases with The Huntington, and we will send a one-time sign-in code to your inbox. Enter the code to access your account. If you are a Member, use the email address associated with your Membership.

Once signed in, you can view your tickets and order history, update account details, and manage communication preferences and content interests. Members can also access digital Membership cards, view benefits, apply discounts, and manage Membership information.

What if I do not receive my one-time code?

First, check your spam or junk email folder and confirm that you entered your email address correctly.

If you still do not receive the code, contact Membership and Visitor Services:

Members: membership@huntington.org or 626-405-2124

Visitors: tickets@huntington.org or 626-405-2100

What if my email address is not recognized?

Use the email address you have used previously to make reservations or purchases with The Huntington.

If you are a Member, use the email address associated with your Membership. If you are unsure which email address is associated with your Membership, contact membership@huntington.org or 626-405-2124.

Do I already have a MyHuntington account?

If you have previously made reservations or purchases with The Huntington, you may already have an account in MyHuntington. When reserving tickets or making a purchase, use the same email address you have used before to access your account.

Once I reserve tickets or make purchases through MyHuntington, how do I access my ticket reservations or online orders?

Access your tickets and order details by signing in to MyHuntington with your email address. Your upcoming reservations, past orders, and digital tickets will be available in your account dashboard.

You will receive a confirmation email with your tickets, which can be saved to your mobile device for convenient access when you arrive.

What purchases will appear in my order history?

Order history will include admission tickets, on-site and online event and program tickets, Memberships, online Plant Sale purchases, and online purchases from the Huntington Store as far back as 2020. In-person purchases from the Huntington Store will not appear in MyHuntington at launch.

Will I still receive confirmation emails and mobile tickets?

Yes. Visitors will continue to receive confirmation emails. Mobile ticket and digital wallet options will continue where available, and tickets and order details will also be accessed through MyHuntington.

Can I manage newsletter preferences in MyHuntington?

Yes. MyHuntington will allow visitors and Members to manage newsletter preferences in one place.

Can I make reservations for the Rose Garden Tea Room through MyHuntington?

MyHuntington does not currently support reservations for the Rose Garden Tea Room. Admission to The Huntington, which is required to visit the Tea Room, can be reserved through MyHuntington, and Tea Room reservations are available through OpenTable. Please visit the Rose Garden Tea Room web page for more information.

Whom should I contact if I need help?

If you need assistance accessing or using MyHuntington, support is available.

For assistance with admission tickets or account access, contact Membership and Visitor Services.

Members: membership@huntington.org or 626-405-2124

Visitors: tickets@huntington.org or 626-405-2100

For Members

How do Members access MyHuntington?

Sign in with the email address associated with your Membership. MyHuntington uses a password-free sign-in process: Enter your email address, and MyHuntington will send a one-time code to that address. Enter the code to access your Member dashboard.

What if I do not receive my one-time code?

First, check your spam or junk email folder and confirm that you entered your email address correctly.

If you still do not receive the code, contact Membership and Visitor Services: membership@huntington.org or 626-405-2124.

What if my email address is not recognized?

If you are unsure which email address is associated with your Membership, contact Membership and Visitor Services: membership@huntington.org or 626-405-2124.

I’m part of a Member household. How do I use MyHuntington?

Once signed in, you will be able to access the Member dashboard, view your digital Membership card, reserve tickets, view order history, and manage your profile and content preferences.

If you are a secondary Member on a household Membership, sign in to MyHuntington with your own email address if it is on file.

The primary Member on the household account will continue to manage household edits, Membership renewal, upgrades, and auto-renewal settings. If household or renewal details need to be updated, please contact the primary Member on your Membership.

Will my digital Membership card be available in MyHuntington?

Yes. Active Members will be able to access their digital Membership card through the Member dashboard.

Can I renew or upgrade my Membership in MyHuntington?

Yes. Members will be able to renew or upgrade their Membership through the Member dashboard.

Can I enroll in auto-renewal?

Yes. Members will be able to select auto-renewal the next time they renew their Membership. Members who choose auto-renewal will receive a discount on future renewals.

Auto-renewal will not be turned on by default for current Members. Members must choose to enroll.

Can I cancel auto-renewal?

Yes. Members who are enrolled in auto-renewal will be able to cancel it through MyHuntington.

Will my Member discount apply automatically when I shop online?

Yes. When you are signed in to MyHuntington with the email address associated with your Membership, your Member discount will be applied automatically when you shop at the Huntington Store online.

What purchases will Members see in order history?

Whom should Members contact for help with MyHuntington?

For assistance related to Member accounts and benefits, contact Membership and Visitor Services at membership@huntington.org or 626-405-2124.

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Frequently Asked Questions

For General Visitors

For Members

With Thanks to Bloomberg Philanthropies

This project was developed with the support of Bloomberg Philanthropies’ Digital Accelerator for Arts and Culture.

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